← TD Service LLC
Refund & Return Policy
Last updated: 2026-05-10. This policy covers all drop-shipped merchandise and food orders placed through TD Service LLC.
TD Service LLC is the merchant of record for every order placed through this site. We work with trusted drop-ship suppliers (Printful for apparel and accessories; vetted food vendors for prepared goods) to fulfill orders directly to your address. Because we don't physically stock most items, our refund policy is structured around what suppliers will actually take back.
✓ Eligible for refund or replacement
- Damaged in shipping — items arrived broken, ripped, soaked, or visibly destroyed. Send a photo within 7 days of delivery.
- Wrong item shipped — what arrived is not what you ordered (wrong size, wrong design, wrong product).
- Defective product — printing flaws on apparel, manufacturing defects, food spoiled or expired on arrival.
- Non-delivery — tracking shows delivered but you never received it (after we open a carrier investigation).
- Allergen / labeling issue on food — food contains an allergen or ingredient not disclosed on the listing.
⚠ Limited or no refund
- Buyer's remorse — change of mind, didn't like the color, decided you don't want it. Drop-ship items can't be restocked.
- Wrong size on apparel — please use the size chart before ordering. Size exchanges are not free; you may exchange at your cost (you pay shipping back + new item shipping).
- Custom / personalized items — anything with custom text, names, or designs is final sale unless defective.
- Food orders past 24 hours — perishable goods cannot be returned. Refund only if photo evidence shows spoilage on arrival.
- Late delivery — if the carrier delivered late but the item arrived in good condition, no refund (we don't control carrier transit times).
✗ Not eligible
- Sweepstakes entries (free or with purchase) — no purchase necessary, no refund.
- Donations to the Helping Hand pool — TD Service LLC is not a 501(c)(3); donations are not tax-deductible and cannot be refunded once the contribution has been distributed to a charity.
- Service jobs already completed (hauling, lawn, home services) — disputes go through our cancellation policy, not this refund policy.
- Items requested for refund more than 30 days after the order date.
How to request a refund
Submit your request through our refund form — we review every request within 1 business day and email you the decision.
📨 Request a Refund
If your refund is approved, we issue payment within 48 hours via the original payment method (or PayPal / Venmo / Zelle if requested). For shipping damage or wrong items, we'll usually send a replacement at our cost before refunding — let us know which you'd prefer.
Photo evidence required
For damaged, defective, or wrong-item claims, please include clear photos of:
- The product as received (front + back if relevant)
- The shipping label (so we can match the order)
- Any spoilage, damage, or defect — close-up
Email photos to contact@tdservicellc.com with your order number.
Chargebacks
Please contact us first before opening a chargeback with your bank or PayPal. Most issues can be resolved within 1 business day directly. Filing a chargeback before contacting us results in fees, delays, and may prevent us from accepting future orders from your account.
Drop-ship reminder: Most TD Service merchandise ships directly from our manufacturing partner (Printful) and most food orders ship from regional vendors. We don't physically handle the items before they reach you, so we depend on supplier policies for replacements. We always advocate for our customers when an issue is on the supplier's side.
This policy may be updated from time to time. Material changes will be announced 7 days in advance via email to past customers.